We ship worldwide. Delivery will be completed within 10 business days of the shipment date, excluding Saturdays, Sundays and public holidays. Scheduled delivery times are to be considered purely indicative; the Seller shall not be responsible in any way for any late delivery due to causes not attributable to the Seller.

Product price and presentation: product prices are expressed in CHF (or converted to your selected currency), do not include VAT, duties and shipping costs (unless otherwise defined in checkout details). VAT, duties and delivery must be paid by the customer.”

Costs related to customs: any customs duties or generic customs costs, may be applied to the customer upon receipt the order. These charges are not dependent on Kreo International SA.

The Seller offers the right to withdraw from the contract without penalty and without giving any reason within 2 days (48 hours) from the date of the purchase order.

For battery replacement, please contact us at info@exaequo-meltingwatch.com and include a few photos of your watch.

Our team will review your request and get back to you within 48 hours.

For information about physical stores or authorized retailers, please contact our team at info@exaequo-meltingwatch.com.

Let us know the area or country where you are looking for a store, and our team will get back to you within 48 hours.