General Conditions of Sale

Last update: Lugano, 28/10/2025

Summary of the Main Sales Conditions

1.1 These General Conditions govern the Remote Product Delivery Service (hereinafter the “Service”), as defined below, on the website https://www.exaequo-official.com (hereinafter the "Site") on behalf of Kreo International SA (hereinafter the "Seller").

1.2 Before making your purchase, we kindly ask you to read this Service Agreement in full. Below are the key terms and conditions of the Service:

• Products are shipped from SWITZERLAND.
• Product price and presentation: Product prices are expressed in CHF (or converted to your selected currency), do not include VAT, duties and shipping costs (unless otherwise defined in checkout details). VAT, duties and delivery must be paid by the customer.
  Images of products offered for sale on the site may not match the actual ones as a result of the internet browser and monitor being used.
• Purchase Order: To purchase one or more products, you will need to carefully fill in a purchase order (a binding contractual proposal) and send it to the Seller via telematics. This order summarizes the information on the essential features of each ordered product, the relative price, and delivery information. By submitting a purchase order, you confirm that you know and agree to the General Sales Terms.
• Order Evasion: After receiving the purchase order, the Seller will send confirmation of its acceptance or indicate the reasons for which the order will not be issued. Shipment is only made after regular payment registration within 20 days of receipt of the purchase order. In the case of products purchased belonging to different product categories through a single order, the products may be delivered at different times.
• Warranties: All products available on the site are guaranteed against any defects in conformity which become apparent within two years of delivery.
• Right of Withdrawal: You have the right to withdraw from the contract agreed with the Seller, without any penalty and without specifying the reason, within two (2) days after the date of the purchase order. See the following articles on Withdraw, Return and Exchange Policies for information on how to exercise this right.
• Customs Costs: Any customs duties or generic customs costs may be applied to the customer upon receipt of the order. These charges are not dependent on Kreo International SA.
• For any information regarding the purchase of products through the Site, you may contact Customer Service at the addresses listed on the website's contact page.

2. Product Information and Prices

2.1 All information about the essential features of the products is provided within the identification card of each of them.

2.2 Product prices are expressed in CHF and do not include VAT, duties, and shipping costs (unless otherwise specified). VAT, duties, and delivery must be paid by the customer. Prices indicated on the Site may be subject to change, so please check the final sale price before submitting the relevant purchase order.

3. How to Conclude Your Purchase Agreement

3.1 To conclude the purchase agreement of one or more products on the Site, after selecting the product(s) of interest, you must fill in a purchase order and send it to the Seller in electronic form (valid as a contractual proposal), indicating the products and personal data necessary for delivery (hereinafter “Purchase Order”).

3.2 The Purchase Order consists of a principal form in which you must indicate your personal details, selected products, and payment method (see Article 4). It also contains a summary of essential product features, prices, and delivery information.

3.3 The Purchase Order will be stored in our database for the period required to execute the order (and in any case under the terms of the law).

3.5 The contract is concluded when the Seller receives and accepts, electronically, your Purchase Order after verifying the order data.

The Seller may not process the Purchase Order if:

(a) it does not provide a sufficient solvency guarantee or is incomplete or incorrect; or

(b) products are no longer available for sale.

In such cases, the Seller will inform you in writing (within thirty days) by e-mail that the contract is not concluded, specifying the reasons.

If you have already paid, you will be refunded the corresponding amount (see Article 5).

If the Seller intends to conclude the contract, they will send you by email a Purchase Order receipt.

4. Payment Methods

When submitting a Purchase Order, you may choose one of the following payment methods:

a) Advance bank transfer to Seller

b) Credit card (Stripe, PayPal, or other platforms)

4.1 In case of payment by bank transfer, you will receive confirmation by e-mail of the bank details and the purchase receipt from the Seller.

Please verify that all bank references are complete and correct. Missing data may cause delays in processing and delivery.

4.2 For credit card payments, you enter your card details in a secure system provided by Stripe/PayPal/Others. Purchases can be made using Visa, MasterCard, or American Express.

All transactions are processed through a secure server to ensure maximum data protection.

If you cancel your order later, the refund will be issued to your credit card. At no time does the Seller have access to your financial information.

5. Shipping and Delivery of Products

5.0 If the exaequo official watches are not yet available for sale, by agreeing to order, you commit to receive them as soon as they become available. We will do our best to deliver them as soon as possible (usually within 30 working days).

5.1 Delivery is made to the address indicated in the Purchase Order only after payment. The Seller will provide delivery no later than 30 days from payment receipt and goods availability.

5.2 We ship worldwide. Delivery is completed within 20 business days from shipment, excluding weekends and public holidays. Delivery times are indicative; the Seller is not responsible for delays due to causes beyond its control.

5.3 Shipments are accompanied by an invoice issued by the Seller.

6. Quality of Products and Guarantees

6.1 The Seller does not sell used products or products of inferior quality.

Images and colors of the products shown on the site may vary due to the browser or monitor used.

7. Withdrawal

7.1 Swiss law does not provide for any right to return a product following an online purchase. However, the Seller offers the right to withdraw from the contract without penalty and without giving any reason within 2 days (48 hours) from the date of the purchase order.

The Seller also provides the right to exchange products if the received ones are defective or not as ordered.

To exercise these rights, send an email to info@exaequo-meltingwatch.com info@exaequo-official.com to request authorization.

You are responsible for shipping charges and any liability for loss or damage during return.

7.2 Conditions for a valid withdrawal:

• Products must not have been used, worn, washed, or damaged.
• The label must be intact and attached.
• Products must be returned sealed and in their original packaging.
• All items from the same order must be returned in a single shipment.

7.3 If the withdrawal is valid, the Seller will refund the sums paid as soon as possible and within thirty (30) days from acknowledgment of your request. Refund procedures will begin after verifying that all conditions have been met.

7.4 If withdrawal conditions are not met, you will not be entitled to reimbursement. You may, however, request the products back at your expense; otherwise, the Seller may retain them.

8. Refund Times and Methods

8.1 After receiving returned products, the Seller will verify compliance with Sections 7.1 and 7.2. If accepted, you will be notified by e-mail.

8.2 Regardless of the payment method used, the refund will be processed as soon as possible, within thirty (30) days from acknowledgment of your withdrawal, after confirming the products are returned correctly.

8.3 If the person who paid differs from the order recipient, the refund will always be made to the person who made the payment.

9. Force Majeure

The Seller will be relieved of any contractual obligation to make or deliver and will not be required to pay compensation in case of force majeure events (e.g. riots, insurrections, social disturbances, internet or computer failures, strikes, or inability to supply materials).

10. Governing Law and Dispute Resolution

10.1 These General Conditions of Sale are governed by Swiss law.

11. Periodic Update

The General Conditions of Sale may be amended due to regulatory changes.

The new version becomes effective upon publication on the site. Please check this section periodically for updates.